Fortune· 163d ago· 1 min read
In today’s CEO Daily: Diane Brady reports on new threats to the loyalty economy.
The big leadership story: Why corporate accountability for the Epstein files is so hard to come by.
The markets: U.S. futures are trending lower after the holiday break.
Plus: All the news and watercooler chat from Fortune .
Good morning. Americans love their loyalty points. Almost three-quarters of them use a credit card that lets them earn rewards. And the income generated from issuing those points is critically important to many players in the Fortune 500, especially airlines, hotels, and merchants. Delta Air Lines alone reported a 6% increase in loyalty revenue last year, with co-brand income from Amex up 11% to $8.2 billion .
U.S. companies are expected to issue or redeem about $26 billion in points for customers this year. That doesn’t include the hundreds of billions of dollars in uncashed…
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